§ T / Document

Terms of service

Last updated: 22 April 2026

These terms govern the use of boltcraft.ai and the provision of services by the Service Provider. They are based on Polish law - the Act on Electronic Services (18 July 2002) and the Civil Code. In case of discrepancies between the Polish and English versions, the Polish version prevails. Questions: [email protected].

§ 1. General provisions

  1. These terms set out the conditions and rules for using the website at boltcraft.ai (the "Site") and for the provision of electronic services by the Service Provider.
  2. The Service Provider is PRIME-IT SOLUTIONS Marcin Grom, sole proprietorship (Polish JDG), tax ID (NIP): 578-276-10-80, registered office: 05-270 Marki, Poland. Contact: [email protected].
  3. The terms are made available free of charge on the Site in a way that allows them to be downloaded, reproduced and stored (art. 8(1)(1) of the Polish Act on Electronic Services).

§ 2. Definitions

  • Service Provider - PRIME-IT SOLUTIONS Marcin Grom.
  • Client - a natural person, legal person or organisational unit using the Site or entering into an agreement with the Service Provider.
  • Site - the website at boltcraft.ai and all its subpages.
  • Electronic services - services available on the Site: presentation of the offer, contact form, informational chatbot.
  • Main services - services provided outside the Site under a separate agreement, in particular design and implementation of websites, applications, AI systems and automations.

§ 3. Scope of electronic services

  1. The Service Provider provides the following electronic services free of charge on the Site:
    • publication of informational content;
    • contact form for sending inquiries;
    • informational chatbot providing general information about the offer.
  2. Use of the electronic services does not require registration or creating an account.
  3. Main services (i.e. delivery of specific projects) are provided under a separate agreement concluded after initial contact and acceptance of the offer.

§ 4. Contract formation

  1. Filling in and submitting the contact form is an inquiry, not a contract. The content on the Site, chatbot replies and preliminary estimates are not an offer within the meaning of art. 66 of the Polish Civil Code, but an invitation to conclude a contract (art. 71).
  2. A contract for Main services is concluded separately, on the basis of a scope and price accepted by both parties, at least in documentary form (email).
  3. Main services are provided exclusively to businesses (B2B). Consumer protection rules, including the right of withdrawal from distance contracts, do not apply.

§ 5. Technical requirements

Proper use of the Site requires:

  • a device with internet access;
  • a current version of a web browser (Chrome, Firefox, Safari, Edge);
  • JavaScript enabled;
  • an active email account to receive a reply to an inquiry.

§ 6. Rules for using the Site

  1. The Client undertakes to use the Site in accordance with the law, good manners and these terms.
  2. It is prohibited to:
    • provide unlawful content (art. 8(3)(2)(b) of the Polish Act on Electronic Services);
    • disrupt the operation of the Site, bypass its security mechanisms or scan for vulnerabilities without authorisation;
    • submit bulk automated requests (scraping, form spam, chatbot flooding).
  3. The Service Provider may restrict or block access to the Site to Clients violating these terms.

§ 7. Complaints about electronic services

  1. Complaints about the Site's operation may be submitted to [email protected].
  2. A complaint should include the Client's contact details, a description of the problem and the date it occurred.
  3. The Service Provider considers complaints within 14 days of receipt and informs the Client of the outcome at the email address indicated.

§ 8. Liability

  1. The agreement for free electronic services (browsing the Site, contact form, chatbot) may be terminated at any time by the Client - simply close the page.
  2. The Service Provider is not liable for Site downtime caused by factors beyond its control (infrastructure failures, force majeure, necessary maintenance).
  3. The Service Provider exercises due diligence to keep Site information current and accurate but does not guarantee its completeness or fitness for a particular purpose; it is not liable for decisions taken solely on that basis, without a separate agreement.
  4. The Service Provider's liability towards business Clients for non-performance or improper performance of electronic services is limited to actual damage (excluding lost profits), unless mandatory provisions of law state otherwise.

§ 9. Copyright

  1. Content published on the Site (texts, graphics, layout, code) is owned by the Service Provider or used under valid licences and is protected by copyright law.
  2. Copying, modifying and distributing Site content without the Service Provider's consent is prohibited, except for personal use permitted by law.

§ 10. Personal data

The processing of Clients' personal data is described in the Privacy policy, which forms an integral part of these terms in matters of data protection.

§ 11. Changes to the terms

  1. The Service Provider reserves the right to change these terms. The current version is always available on the Site; the last-updated date is shown at the top of the document.
  2. Changes take effect on the date of their publication on the Site. For ongoing contracts, the version of the terms in force at the time the contract was concluded applies, unless the parties agree otherwise.

§ 12. Final provisions

  1. Matters not covered by these terms are governed by Polish law, in particular the Polish Civil Code, the Act on Electronic Services and the GDPR Regulation.
  2. The court with jurisdiction over disputes arising from the use of the Site or from contracts with businesses is the common court competent for the Service Provider's registered office.
  3. These terms take effect on the publication date shown at the top of the document.
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Terms of service - Boltcraft